By signing up to the CREW Patient Support Program, you agree to the following terms and conditions:

1. Eligibility

 

The CREW Patient Support Program is available to individuals diagnosed with Phenylketonuria (PKU) or Tyrosinaemia (TYR) who currently reside in Australia. CREW lite refers to any individual who signs up to crew without a current script for Cortex Health formula.  

2. Program Participation

•       Participation in the program is voluntary and free of charge.

•       The program is designed to provide general support, resources, and wellness information to assist with managing your health.

•       Participation does not replace advice or treatment provided by your medical team.

•       You may withdraw from the program at any time by contacting Cortex Health.

 

3. Enrolment for Participants Under 18 Years of Age

•       If you are under 18 years of age, you must have permission from a parent or legal guardian to enrol in the CREW Patient Support Program.

 

•       Following your initial registration, a separate consent form will be emailed directly to your parent or guardian. This form must be completed and returned before your enrolment in the CREW program can be finalised and any program services can be provided. If consent is not received, your registration will not be processed.  

4. Exercise Physiologist Consultations

•       Eligible participants will be offered a complimentary telehealth consultation with an Exercise Physiologist.

•       Exercise advice provided is for general wellness purposes only. No medical diagnosis, treatment, or nutritional advice will be given.

•       The Exercise Physiologist will share a summary of your session with your primary clinician or dietitian to ensure coordinated care. 5. Resources Provided

As part of the program, you may receive wellness resources, recipe booklets, exercise guides, and a resistance cord. These resources are for general information and support only and are not intended to replace medical advice.

6. Privacy & Confidentiality

•       Your personal information will be handled in accordance with the Cortex Health Privacy Policy, which you can viewed in following document.  

•       Your information may be shared with healthcare providers directly involved in your care (e.g., your dietitian) as part of the program.

•       We will never sell or share your information with third parties for marketing purposes.

7. Program Changes

Cortex Health reserves the right to update or change the CREW program or these Terms & Conditions at any time.

Any significant changes will be communicated to participants.

8. Limitation of Liability

While we do our best to ensure the quality and accuracy of the information provided, Cortex Health is not liable for any loss, injury, or damages resulting from participation in the program or use of the resources provided.

 

By submitting the sign-up form, you confirm that you have read, understood, and agree to these Terms & Conditions.